What You'll Do:
- Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
- To use a range of skills and tools to make phone conversations with women effective and empowering
- To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
- General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
- To develop positive relationships with staff members and women whilst promoting self-care
- Engage, support, and interact with women from a diverse range of needs and backgrounds
Why You'll Love It:
- - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
What You'll Learn:
You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
What We're Looking For:
- A desire to provide support to women who are in crisis due to domestic abuse
- Always maintain confidentiality and professional boundaries
- Calm, patient approach with empathy and a willingness to listen without judgement
- To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
- Effective verbal and written communication
- Good time-management
- Experience of using email, internet, and other digital IT skills
Similar Opportunities
Research Coordinator
The Mikaere Foundation
Min. 0 Weeks Minimum weeks
Research Coordinator
Volunteering
Volunteer
Disability, Health, Young People
Volunteer Befriender
Maytree
Min. 52 Weeks Minimum weeks
Volunteer Befriender
Volunteering
Befriender
Mental Health
Content Team Contributor
No Panic
Min. 0 Weeks Minimum weeks
Content Team Contributor
Volunteering
Writer
Mental Health
No Panic is a national charity which gives self-help advice and information to anxiety sufferers. 2 ways we do this are website blogs and newsletters and we are looking for volunteers to contribute articles for these.