What You'll Do:
- Support service users with completing important documents, including housing forms, benefit applications, referrals, and basic administrative paperwork.
- Help individuals understand written information and fill out forms clearly, working towards the various deadlines
- Maintain confidentiality and handle sensitive information with care.
Why You'll Love It:
- You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
What You'll Learn:
You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
What We're Looking For:
- omfortable completing forms and supporting others with written tasks.
- Good attention to detail and the ability to explain information clearly and calmly.
- Confident using basic IT tools (e.g., Word, email, online forms).
- Empathy, patience, and the ability to work in a trauma informed, person centred way.
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