- Supporting service users to gain digital skills and knowledge on a computer, tablet and smart phone via one to one or in small group sessions
- Supporting service users to use digital apps, emails, search the internet, online shopping and set up online accounts
- Supporting service users to learn the skills to keep in touch with family and friends, such a video call and messaging
- Support individuals to agree and aspire on the steps/ goals they would like to achieve in the sessions
- Lead on the logistics and organisation of the sessions alongside the staff team
- Keep a record of attendees, provide feedback, and report any concerns to the staff team
- You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
- You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
The skills you need
- Confident using digital skills
- Willingness and interest in facilitating one to one and group session on basic digital skills
- Good communication skills
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
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