You'll apply a five stage conversation model and bring a non-judgemental attitude to give people a safe space to be heard and understood. Using your knowledge skills for assessing and managing suicide and safeguarding risk, you'll work with your Supervisor to keep people safe whilst empowering them to identify how they can achieve their goal for the chat.
- You'll be part of a warm and supportive community that shares a mission to support people who are struggling to cope
- You'll get 25 hours of free online training, gaining communication, active listening, and problem solving skills that are valued by employers and learning institutions
- You'll gain a sense of pride, satisfaction and purpose from taking conversations that help children and adults get through difficult times and that save lives
- You'll learn and develop a wide range of skills and experience that will help you in both your work and personal life
- You can volunteer from the comfort of home, at flexible times that suit you
- You'll have teams of Coaches who will support you throughout your journey
- Communication techniques to quickly build rapport over text with strangers
- A five stage conversation model created to support people from a hot momen to a cool calm
- Risk assessment and management for suicide, self-harm and safeguarding risks
- Adaptability to the individuality of each texter and conversation
- Collaboration with your Clinical Supervisor on shift to deliver quality support and respond to risk
- How to embrace the Growth Mindset to continually further your knowledge and skills
- Be over 18.
- Be resilient and mentally robust to help people in distress.
- Commit to 25 hours of online training and then fulfil 200 total hours of volunteering.
- Have empathy and be able to be objective.
- Put your own personal views to one side to help the texter.
- Have a secure web connection, laptop/computer and access to a quiet place.
- Only volunteer from the UK or New Zealand and have a phone number for one of these countries.
- Provide 2 referees and consent to undergo a background check.
Similar Opportunities
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
