Our busy admin team (two full-time and one part-time administrators) are now seeking some proactive and enthusiastic volunteers, with great organisational skills and customer service skills to assist with the smooth running of the busy Croydon and Battersea offices, handling the messages and calls for assistance that we receive from often very vulnerable and disadvantaged clients and supporting the admin team and caseworkers with ad hoc administrative tasks.
Overall Tasks
• Receiving and following up on messages left by potential clients.
• Considering complex legal issues.
• Triage of legal enquiries.
• Communication with our casework team in relation to new Legal Aid enquiries.
• Communication with clients in relation to their legal issue.
• Associated legal administrative tasks as required, including scanning, photocopying, binding, some archiving
• Helping with the administration of the post and DX.
This is a vital role, comprising the consideration of complex legal issues with the ability to actively listen and to empathise.
The role is varied and will give you the opportunity to hone interviewing skills as well as offering a good deal of client contact. If you are beginning your journey towards a legal career, this role could be a great first step for you.
Key skills:
• Good attention to detail and high levels of accuracy
• Good working knowledge of Microsoft Office (Word, Excel and Outlook)
• Excellent interpersonal skills
• As the “face” of the organisation, you should have a professional telephone manner • Strong communication skills, both written and oral
• Good organisational skills
• IT literacy
Personal attributes:
• Positive, proactive approach to work and a good team player
• Able to remain calm under pressure
• Understanding of the mission and values of South West London Law Centres
• Enthusiastic
Similar Opportunities
Citizens Advice East End encourages volunteers from the diverse local community. We recognise the value of a wide range of skills & experiences and believe that they enhance our team.
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