As a Cost of Living Crisis Volunteer, you may be asked to support vulnerable clients to ensure the smooth running of their case. This will include gathering information on their behalf to write legal letters to creditors, or to assist them applying for Welfare Benefit they are entitled to and to apply for charitable grants on their behalf. You may be asked to assist them with Benefit appeals and witness statements and may need to carry out some legal research in support of their matters.
You may also be asked to carry out surveys and questionnaires to clients who have been assisted through crisis and prospective clients referred to the service. This will include contacting clients on the phone to ask questions about their circumstances and financial situations, about their expectations of the service for new clients, and whether these expectations were met to clients who have already benefited from the project services.
As such, you must enjoy and be confident and comfortable to engage with people from all walks of life, and able to use your emotional intelligence to assist people from disadvantaged background who may be struggling to make ends meet.
Key skills:
• Good attention to detail and high levels of accuracy
• Good working knowledge of Microsoft Office (Word, Excel and Outlook)
• Positive, proactive approach to team work
• You should have a professional telephone manner, able to remain calm under pressure
• Strong communication skills, both written and oral
• Good organisational skills
• IT literacy
We are seeking someone who can start ASAP
Similar Opportunities
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Your role will be to answer our telephone helpline and carry out an assessment of the issues presented by clients to help them find the information they need to solve their problems.
