Advice Assistant Volunteers work with our Operations Team and Advice Teams to provide administrative support for the delivery of our services to clients.
This role will include an introduction to Citizens Advice Southwark and training for your role. The range of tasks may include:
- maintaining client records and inputting data.
- assisting with the reception service when people visit the service.
- handling correspondence and other documents
- handling phone calls and taking messages
- completing satisfaction surveys with clients
- working with the Advice Team to help clients with specific tasks, such as completing an application form or finding required information online
- contributing to our research and campaigns work by identifying issues that affect a lot of clients
You will:
- make a real difference to people’s lives
- learn about key issues such as benefits and debt
- build on valuable skills such as communication, IT skills and working in a team
- increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
- contribute to the smooth running of the advice service which makes a real
difference to peoples’ lives
And we’ll reimburse expenses too.
You don’t need specific qualifications but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good verbal and written communication skills
- have good listening skills
- have good IT skills
- be able to understand information and explain it to others
- work in a team and be organised
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
To apply, please download and complete the Volunteer Application Form and Diversity Monitoring Form (on the opportunity page), and send these to our Volunteer Recruitment Team by email to volunteerrecruitment@citizensadvicesouthwark.org.uk, or by post to Citizens Advice Southwark, 6–8 Westmoreland Road, Walworth, SE17 2AY.
Similar Opportunities
Join us on our Spring Project and get to know our friendly service users who have autism or a learning disability as you all take part in fun and challenging workshops including sports and games, arts and crafts, drama, cooking and enjoying a day out
Bring your photography skills to race day to snap our fundraisers and volunteers in image form. Join us at our cheer point to get the best reaction from our participants and help us to make sure the experience is one they will never forget!
Could you help to celebrate and encourage our team of runners on race day? Help them around the London Landmarks Half Marathon course by making some noise and showing them some Teenage Cancer Trust love.
