Help manage reception and provide information.
As a receptionist, you’ll manage ‘front-of-house’. You’ll work with other volunteers, and you’ll be supported and managed by the advice session supervisor and the administration team. You will
- greet our clients and other visitors
- ensure clients know what is happening and how long they have to wait
- explain the services on offer
- give clients leaflets, lists and self-help materials
- take records of the number of client visits and how long they wait to be seen
- keep the reception area tidy
- enter information into computer systems.
You don’t need specific qualifications and experience but you’d need to:
- be polite when talking to people
- have basic computing skills
- have an understanding of, and commitment to, confidentiality
- be friendly and approachable.
Apply now by emailing our Office Manager at volunteering@cabrent.org.uk
Similar Opportunities
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Your role will be to answer our telephone helpline and carry out an assessment of the issues presented by clients to help them find the information they need to solve their problems.
Are you a law student or graduate doing or recently completed the GDL, LPC or BVL and interested in gaining practical case management and interviewing skills? Volunteering for Citizens Advice Brent is for you!