Key Responsibilities
Remote Support (Monday, Tuesday, Wednesday)
- Manage incoming phone calls and respond to emails related to Food Hub services.
- Address customer enquiries, manage scheduling, and coordinate food deliveries and collections.
- Perform administrative tasks, ensuring all queries are resolved in a timely and efficient manner.
- Provide support and cover for the Hub Manager on remote working days.
On-site Support (Alternate Thursdays)
- Assist with food distribution and manage related administrative tasks during a 4 ½ hour shift.
- Maintain cleanliness and organisation at the Food Hub, ensuring compliance with health and safety standards.
- Support stock management, including receiving deliveries and preparing for distribution.
- Assist with any scheduled in-person meetings or community appointments.
We are looking for an enthusiastic and well-organised Food Hub Assistant to support our community-driven food operations on a part-time basis. You will play a key role in assisting with both the day-to-day remote management and in-person activities at the Food Hub. Your role will include handling calls and emails from home on Mondays, Tuesdays, and Wednesdays, as well as providing in-person support at the Food Hub on alternate Thursdays. If you have strong communication skills, a food hygiene certification, and a passion for community work, this could be the perfect role for you!
Key Qualifications
- Food Hygiene Certification: Must have or be willing to obtain a valid food hygiene certificate before starting the role.
- Strong Communication Skills: Excellent written and verbal skills to manage phone and email enquiries effectively.
- Organisational Skills: Ability to handle multiple tasks, prioritise effectively, and work independently when remote.
- Flexibility: Available to work remotely on Mondays, Tuesdays, and Wednesdays, and attend the Food Hub for 4 ½ hours on alternate Thursdays.
- Team Player: Willingness to collaborate with the Food Hub team and assist with various tasks to ensure smooth operations.
Similar Opportunities
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Your role will be to answer our telephone helpline and carry out an assessment of the issues presented by clients to help them find the information they need to solve their problems.
