You will play a key role in assisting with both the day-to-day remote management and in-person activities at the Food Hub. Your role will include handling calls and emails from home on Mondays, Tuesdays, and Wednesdays, as well as providing in-person support at the Food Hub on alternate Thursdays. If you have strong communication skills, a food hygiene certification, and a passion for community work, this could be the perfect role for you!
Key Responsibilities
Remote Support (Monday, Tuesday, Wednesday)
- Manage incoming phone calls and respond to emails related to Food Hub services.
- Address customer enquiries, manage scheduling, and coordinate food deliveries and collections.
- Perform administrative tasks, ensuring all queries are resolved in a timely and efficient manner.
- Provide support and cover for the Hub Manager on remote working days.
On-site Support (Alternate Thursdays)
- Assist with food distribution and manage related administrative tasks during a 4 ½ hour shift.
- Maintain cleanliness and organisation at the Food Hub, ensuring compliance with health and safety standards.
- Support stock management, including receiving deliveries and preparing for distribution.
- Assist with any scheduled in-person meetings or community appointments.
As a valued member of our team, you'll enjoy a range of benefits, including:
- Travel Expenses Paid: We understand that getting to and from our office can sometimes be a challenge, which is why we offer reimbursement for travel expenses. Whether you're driving, taking public transportation, or biking to our site, we'll make sure you're compensated for your time and effort.
- Opportunities for Personal Growth: We believe in investing in our volunteers and helping them grow and develop both personally and professionally. That's why we offer opportunities for ongoing training and development, helping you enhance your coordination skills.
If you're organised, friendly, and ready to make a positive impact in your community, then we want you on our team! Join us at Children with Voices and help make a real difference in Hackney one meal at a time.
Key Qualifications
- Food Hygiene Certification: Must have or be willing to obtain a valid food hygiene certificate before starting the role.
- Strong Communication Skills: Excellent written and verbal skills to manage phone and email enquiries effectively.
- Organisational Skills: Ability to handle multiple tasks, prioritise effectively, and work independently when remote.
- Flexibility: Available to work remotely on Mondays, Tuesdays, and Wednesdays, and attend the Food Hub for 4 ½ hours on alternate Thursdays.
- Team Player: Willingness to collaborate with the Food Hub team and assist with various tasks to ensure smooth operations.
Working Hours
- Remote Work (Monday, Tuesday, Wednesday): Flexible hours based on call/email volume.
- On-site (Alternate Thursdays): 4 ½ hours in-person at the Food Hub.
Similar Opportunities
Citizens Advice East End encourages opportunities for volunteering from the diverse local community. We recognise the value of a wide range of skills and experiences and believe that they enhance our team.
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Help deliver our programme of activities, offering support 1-to-1 or in small groups.
