As a Cost of Living Crisis Volunteer, you may be asked to support vulnerable clients to ensure the smooth running of their case. This will include gathering information on their behalf to write legal letters to creditors, or to assist them applying for Welfare Benefit they are entitled to and to apply for charitable grants on their behalf. You may be asked to assist them with Benefit appeals and witness statements and may need to carry out some legal research in support of their matters.
You may also be asked to carry out surveys and questionnaires to clients who have been assisted through crisis and prospective clients referred to the service. This will include contacting clients on the phone to ask questions about their circumstances and financial situations, about their expectations of the service for new clients, and whether these expectations were met to clients who have already benefited from the project services.
As such, you must enjoy and be confident and comfortable to engage with people from all walks of life, and able to use your emotional intelligence to assist people from disadvantaged background who may be struggling to make ends meet.
Key skills:
• Good attention to detail and high levels of accuracy
• Good working knowledge of Microsoft Office (Word, Excel and Outlook)
• Positive, proactive approach to team work
• You should have a professional telephone manner, able to remain calm under pressure
• Strong communication skills, both written and oral
• Good organisational skills
• IT literacy
We are seeking someone who can start ASAP
Similar Opportunities
We’re looking for enthusiastic and friendly volunteer stewards to support our next season of live events, offer our visitors a warm welcome, and provide information and assistance to ensure that our events run smoothly and are enjoyed by all.
Thursday 21st – Sunday 24th August and/or Thursday 28th – Sunday 31st August Join us on one (or both!) of our action-packed summer camps and get to know our friendly service users as you take part in exciting camp activities.
